Terms of service

Terms of Service

These Terms of Service govern your use of the Oola Scentials website and your purchase of products from Oola Scentials.

By visiting our website or placing an order, you agree to these Terms of Service.

Online Store Terms

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other harmful material through our website.

We reserve the right to refuse service to anyone when permitted by law.

Product Information

We make every effort to display product descriptions, colors, designs, ingredients, and images as accurately as possible.

Because screens, printing, label materials, and small-batch production may vary, actual colors and appearance may differ slightly from what appears online.

We may update product information, pricing, availability, or options at any time without prior notice.

Personalized Products

Many Oola Scentials products are personalized and made specifically for your event.

You are responsible for reviewing all personalization details before submitting your order, including:

  • Names

  • Dates

  • Event wording

  • Quantities

  • Flavors

  • Label selections

  • Font selections

  • Font colors

  • Lip balm colors

  • Shipping information

Oola Scentials is not responsible for errors submitted by the customer.

If you notice an error after placing your order, contact us as soon as possible. Changes may be possible before production begins but cannot be guaranteed once production has started.

Orders

Submitting an order does not guarantee acceptance until payment has been successfully processed and the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order in cases involving suspected fraud, pricing errors, product availability, or other legitimate business reasons.

If we cancel an order after payment has been received, the applicable payment will be refunded.

Pricing and Payments

Prices are shown in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other fees will be shown during checkout where required.

Payment must be received before an order is processed.

Shipping and Delivery

Processing times and shipping transit times are separate.

Personalized products require production time before shipment.

Delivery dates provided by carriers are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Please review our Shipping Policy for additional information.

Returns, Refunds, and Cancellations

Because personalized products are made specifically for each customer, they are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error by Oola Scentials.

Please review our Return and Refund Policy for complete details.

Intellectual Property

All content on the Oola Scentials website, including original product designs, graphics, photographs, text, branding, logos, and other materials, is owned by or licensed to Oola Scentials unless otherwise stated.

You may not reproduce, distribute, copy, sell, or commercially use our content without written permission.

Customer-provided names, logos, artwork, or other materials remain the responsibility of the customer.

By submitting customer-provided artwork or materials for personalization, you represent that you have the legal right to use them.

Prohibited Uses

You may not use our website or services to:

  • Violate applicable laws

  • Infringe intellectual property rights

  • Submit fraudulent information

  • Introduce malicious software

  • Attempt unauthorized access to our website or systems

  • Interfere with the operation or security of the website

Third-Party Services

Our store may use third-party services such as Shopify, payment processors, shipping carriers, analytics providers, and other service providers.

Your use of certain services may also be subject to the terms and policies of those third parties.

Limitation of Liability

To the extent permitted by law, Oola Scentials will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Oola Scentials harmless from claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective when posted on the Oola Scentials website.

Governing Law

These Terms are governed by applicable laws of the jurisdiction in which Oola Scentials operates, subject to any mandatory consumer protection laws that apply to the customer.

Contact Us

If you have questions about these Terms of Service, please contact Oola Scentials through the contact information provided on our website.