Shipping policy

Shipping Policy

Thank you for shopping with Oola Scentials. We carefully prepare each order and want your personalized favors to arrive safely and in time for your celebration.

Processing Time

Many Oola Scentials products are personalized and made to order.

Processing time is separate from shipping transit time. Personalized orders require time for production, printing, labeling, and final inspection before shipment.

Estimated processing times may vary depending on:

  • Order quantity

  • Personalization

  • Product availability

  • Seasonal demand

  • Holiday periods

Please place event orders as early as possible, especially for weddings, baby showers, birthdays, and other date-sensitive celebrations.

U.S. Shipping

Oola Scentials currently ships within the United States.

Our current shipping options are:

  • Sample Shipping: $4.50 for qualifying sample orders

  • Standard Shipping: $8.00 for qualifying orders under $70

  • Free Standard Shipping: available on qualifying orders of $70 or more

  • Express Shipping: $15.00

Shipping rates shown at checkout are based on the order total and selected shipping method.

Estimated Transit Times

Current estimated carrier transit times are:

  • Standard Shipping: approximately 3–5 business days

  • Express Shipping: approximately 1–2 business days

These estimates begin after your order has completed production and has been handed to the carrier.

Transit times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Sample Orders

A single sample lip balm is available so you can review the tube, label style, and product before placing a larger favor order.

Qualifying sample orders currently ship for $4.50.

Sample shipping rates apply only to orders that meet the sample-order pricing requirements shown at checkout.

Free Shipping

Qualifying U.S. orders of $70 or more receive free standard shipping.

The order subtotal must meet the required amount after discounts and before any applicable taxes unless otherwise indicated at checkout.

Express shipping is not included with the free standard shipping offer.

Express Shipping

Express shipping refers to the carrier transit method only.

Selecting Express Shipping does not shorten the production time required to create personalized products.

If you need an order for a specific event date, please allow enough time for both production and shipping.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an address error after ordering, contact Oola Scentials as soon as possible. We will do our best to update the address if the order has not yet shipped, but changes cannot be guaranteed once the package has entered the carrier network.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

Tracking

When tracking is available, customers will receive shipping confirmation and tracking information after the order has been shipped.

Please allow time for the carrier to update tracking information after the shipping label is created.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

  • Check around your property and any secure delivery areas

  • Ask household members or neighbors

  • Allow additional time in case the carrier marked the package delivered before final delivery

  • Contact the shipping carrier if necessary

If you are still unable to locate your package, contact Oola Scentials so we can review the tracking information with you.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery delays may occur for reasons outside Oola Scentials' control.

If your package appears to be significantly delayed or lost in transit, please contact us so we can review the tracking details and determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact Oola Scentials within 7 days of delivery.

Include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the shipping packaging when possible

Please keep the damaged items and packaging until the issue has been reviewed.

Event Dates

Customers are responsible for allowing enough time for production and delivery before their event.

Providing an event date during personalization helps us understand your timeline but does not guarantee delivery by that date unless specifically confirmed by Oola Scentials.

Shipping Rate Changes

Shipping rates, thresholds, and delivery options may be updated from time to time based on carrier pricing and business needs.

The shipping rate displayed and accepted at checkout at the time of purchase will apply to that order.

Contact Us

If you have questions about shipping or need help with an existing order, please contact Oola Scentials and include your order number when available.